PDFBeacon's Help
Our support team answers the following questions nearly every day.
You can also submit a support request or ask for a new feature!
You can also submit a support request or ask for a new feature!
The password entry box on the Login page has a “Forgot your password?” link below it. Click that and input your email address. After that, we’ll help you get your password back.
Modifying your email is simple. After logging in, select “Account”. You will notice a
box where you can reset your email address. Input your updated email address
and select “Save changes”. You can access your account using your new email.
We have given you access to an online platform, so you don’t need to worry
about the system requirements. Whatever operating system or web browser you
use—Macintosh, Windows, Chrome, Safari, etc.—is irrelevant. You can always get
a best PDF Converter from PDFBeacon, along with other PDF organizing tools like
Merge PDF, Split PDF, and Compress PDF from us.
Our main concern is always keeping your file(s) secure; we promise that they are
secure with us. We will guarantee that your files are encrypted using 256-BIT SSL
security to keep them secure. Your original files are available to Pro members
under “Documents” in “My Account”. Your files will be kept on our servers by
default, and the only way to get them permanently deleted is for you to manually
delete them. Please visit our Privacy Policy for additional details. Please do not
hesitate to contact us if you have any more questions.
In most cases, the conversion takes less than a minute to finish. The file size is
most likely the cause if the conversion is taking longer than anticipated. It takes
longer to open larger files; file size is important. However, please make sure the
browser is responding if it is taking an unusually long time. An internet
connection problem could cause a browser to crash during conversion. Please
resume the conversion in this instance.
Please try restarting the conversion process if it is unable to finish. You have the
option to re-upload your file and convert it if this doesn’t work. If your file is
large, we ask that you be patient and wait for the conversion to finish. Please try
a different browser and make sure no extensions are open when opening the
website if it still doesn’t finish. Please contact us and send us a report if any of
these solutions are unable to resolve the issue; we will do everything in our
power to help.
In this case, your file has already expired. The download link is valid for only one hour
for anonymous users. We do provide extra alternatives.
- The time limit can be extended from one hour to 30 days by creating a free
PDFBeacon account. If you are already signed in, click “Log in.” - Join our membership to benefit from the premium service we offer. You are
always free to download your converted file, and it won’t be deleted! Click the
following link to find out more about our membership packages.
In order to provide our users, the best PDF tools, we put a great deal of love into
developing our website. We truly value your support. Other than that, you will
have access to all premium features, including those mentioned on our pricing
page as soon as you join our membership.
Alternatively, you can click the three dots to the right of the “Choose Files” button
to select a file from your PRO account, Dropbox, Google Drive, or another folder.
When you arrive to the download page, select where you want to save your file
by clicking the three dots to the right of the Download button.
We try to make an effort to keep the original formatting. If the fonts you use are
not recognized by Windows or Mac’s default settings, your fonts may be lost, and
nothing will appear. A simple solution would be to format your entire document
using a common font, like Times New Roman.
One of our special features, optical character recognition, or OCR, enables you to
turn multiple kinds of documents into text. For example, scanned PDF files or
images are converted into data that can be edited and searched. There are
currently 17 languages that we support:
1. English
2. Catalan
3. Dansk
4. Dutch
5. Finnish
6. French
7. German
8. Italian
9. Norwegian
10. Polish
11. Portuguese
12.Romanian
13.Russian
14.Spanish
15.Swedish
16.Slovenian
17. Turkish